College
advisor eagerly accepts business advice
College
can open up a world of opportunity, but first you have to get in the door.
So Mandee
Heller Adler launched a company in 2004 to guide high school students and their
panicking parents through the confusing, often stressfully competitive college
admissions process. By offering personal coaching and expert strategies, she
helped her first client get into
Now
International College Counselors, with seven employees, has placed more than
400 students into undergraduate and graduate programs around the country. While
most business is from
To help
her develop a growth strategy, Adler turned to The Miami Herald for a Small
Business Makeover. She wants to further tap the international market and
explore whether franchising is the best way to expand.
HAPPY
CUSTOMERS
``We have a good product, good results. The parents really like us, and everything has been word of mouth. This is good, but if we want to grow, it has to be more,'' said Adler, who has been averaging about two referrals per student client.
Broward
SCORE (www.browardscore.org) provided us with two experts, who like other SCORE
counselors volunteer their time to advise small businesses. Tapan Chakrabarty
has held senior global marketing positions with Fortune 500 companies and now
is managing partner of the social media site Publishaletter.com. Michael Bush,
who also has Fortune 500 experience, owns Franchise Advisors and, with his
wife, the
They
first explored what International College Counselors brings to the customer and
how it differentiate itself from competitors.
Adler's
Hollywood-based company not only helps students find and apply to the right
colleges, it also helps them prepare essays, practice for interviews and select
classes, volunteer work and extra curricular activities. It can help them find
and apply for scholarships, too. Charging a set fee of $5,000, International
College Counselors will work with students starting in Grade 9 through
acceptance. Meetings can be in person, via phone or through the Web.
A
DIFFERENT COMPANY
A number of companies do what Adler's does, but many are mom-and-pop businesses that offer this service part-time. They may not have the connections and expertise Adler does. Often these other companies take money from colleges for placement, which Adler does not do.
While
Adler helps many students gunning for the Ivy Leagues, she also takes pride in
her company's success rate in helping average students find good college
matches, even when they doubt they will be accepted into colleges at all.
``We do
amazing jobs with our kids. . . . There is a knowledge base you need to have:
an understanding of the child and an understanding of the schools,'' said
Adler, who has two bachelor's degrees from University of Pennsylvania and a MBA
from Harvard, speaks Spanish and has a background in finance.
To reach
more potential customers, Adler has had success with advertising venues such as
NPR sponsorships, Boca magazine and a publication featured on flights to
Chakrabarty
suggested Adler further establish her authority in the field and on the Web.
Adler, who has personally visited more than 150 universities, could start by
updating the blog -- the latest entry was weeks old. He also suggested
contributing articles to relevant magazines and school publications.
In addition,
Chakrabarty recommended giving webinars a try. Open a YouTube account for the
business and start posting webinars you can link to, he said. ``Why let your
intellectual property go to waste?''
LOW-COST
SOLUTIONS
Adler and the company's other principal, Barry Liebowitz, said they could videotape some upcoming seminars for low-cost webinars. ``That will be money well spent for you. It gives you the power of visibility. That is a way you can distinguish yourself,'' Chakrabarty said.
The
company recently contracted with Donna Klein Jewish Academy in
``One of
major benefits is the contacts made.'' he said. ``It gives us credibility as
high school guidance counselors.''
Adler
said the contract is going well and she has had nibbles from other schools.
``The question is where we want the business to grow and doing it smartly. I
didn't want to take on seven schools until we totally know the whole process.''
MORE
WORK AHEAD
While the company had some search engine optimization done on the website, Chakrabarty said: ``SEO work is never done -- never. It's an ongoing expense. A lot of people think `I have built it, and now I am done.' You aren't. . . . The trick is that every time someone does a search for college counselors, you want to show up.''
Bush
added: ``If you don't have someone working the website, you need to get someone
working on it for you. Optimizing your website is crucial.'' Marketing work can
be outsourced, too, the counselors said.
Another
suggestion: Offer incentives for leads. Adler and Liebowitz said they already
offer gift cards. If a gift card is of negligible value to parents in high
income brackets, said Chakrabarty, why not make a donation to their favorite
charity? There are many ways to say thank you.
TIME
TO FRANCHISE?
Alder next wanted to know if franchising would be the best way to expand her business.
Bush
offered a reality check about the franchise world: ``You will no longer be
doing what you are doing now. When you get into franchising and you get
inquiries, you will be handling all these new franchisees.
``You
have to understand the money to set it up ($50,000 to $125,000 to get the
federal documentation done), then you need the infrastructure in place,'' Bush
added.
Adler
said she does have the documentation in place so someone could come in and
learn the processes easily. But she has tried expanding in the past with mixed
success.
Besides
franchising, Adler could license offices around the country, for instance, or
she could place a few independent contractors or employees in other areas but
do all the main work in
`TEST
THE WATERS'
Bush recommended she start with one small office in a distant city. ``Test the waters. Find the right person to drive the business for one area and work with them,'' Bush said. ``Then the next time you add someone, you will know what was successful.''
Since the
makeover, Adler and Liebowitz have opened a Twitter account and linked Twitter
and Facebook to the site and blog. They are producing webinars, blogging more
often and working on search optimization by adding back links and keeping the
content fresh. And they continue to offer incentives for leads.
As for a
growth strategy, Adler said she will follow up with the SCORE counselors in a
few months to continue developing a plan for expansion.
``There
is nothing more valuable than having really smart people help you with your business,''
Adler said. ``The professionals knew what they were doing, they had wonderful
experience, and they were open to sharing their expertise.'