Privacy Policy

International College Counselors operates http://www.internationalcollegecounselors.com.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the site.

1. Introduction

International College Counselors (“ICC,” “we,” “us,” or “our”) operates https://www.internationalcollegecounselors.com/. This Privacy Policy describes how we collect, use, store, and disclose personal information when you visit our website, contact us, inquire about our services, or communicate with our representatives.

We are committed to protecting your privacy and maintaining the confidentiality of the personal information entrusted to us.

2. Information We Collect

We may collect the following information when you interact with our website or services:

Contact information: Name, email address, telephone number, mailing address, and other contact details you voluntarily provide.
Student and family information: Student names, academic interests, graduation year, educational information, and details relevant to college counseling services.
Inquiry and customer-care information: Details of inquiries, consultation requests, appointments, telephone conversations, and communications with our representatives.
SMS consent information: Telephone numbers, consent status, the date and time consent was obtained, the method of consent, and records documenting permission to receive text messages.
Website and technical information: IP addresses, general location information, website referral sources, search queries, pages visited, and website usage data collected through applicable analytics tools.

3. How We Use Personal Information

We may use your information to:

Respond to inquiries submitted through our Contact Us and Chat with Us features.
Provide college admissions counseling and educational consulting services.
Follow up on requests for information about our services.
Schedule and confirm consultations and appointments.
Send customer-care messages related to your inquiry or existing service relationship.
Maintain customer service and consent records.
Send email communications where you have provided appropriate permission or where otherwise permitted by law.
Maintain, protect, and improve our website and business operations.
Comply with applicable legal requirements and protect our legitimate business interests.
Send marketing and promotional SMS messages about college counseling services, educational resources, events, webinars, and company updates to individuals who have expressly consented to receive such messages.
Maintain separate records of customer-care and marketing SMS consent and honor the communication preferences associated with each consent.
Send marketing messages only where the required consent has been obtained and in accordance with applicable requirements.

Providing your telephone number does not automatically enroll you in our SMS messaging program.

4. SMS Text Messaging and Verbal Consent

International College Counselors may send customer-care and marketing text messages to individuals who have expressly agreed to receive SMS communications.

How We Obtain Consent

Individuals may provide verbal consent during a telephone conversation or another direct interaction with an authorized International College Counselors representative.

Before enrolling a telephone number, our representative will identify International College Counselors, explain the type and purpose of the text messages the individual is agreeing to receive, and obtain an affirmative verbal response.

Customer-care messages and marketing messages may serve different purposes. Where applicable, our representative will clearly explain whether the individual is agreeing to receive customer-care messages, marketing messages, or both. Consent will be obtained for the applicable messaging purposes and will not be inferred solely from providing a telephone number, contacting our office, or becoming a client.

During the consent process, individuals will be informed that message frequency may vary, message and data rates may apply, and they can opt out at any time by replying STOP.

We may maintain records of consent, including the telephone number, date and time consent was obtained, the representative who obtained consent, the messaging purpose, and the scope of the permission provided.

Types of Messages

Depending on the consent provided, messages may include:

Customer-care messages

Responses to inquiries about college counseling services.
Follow-ups related to a customer’s request for information.
Appointment confirmations and reminders.
Service-related notifications and communications concerning an existing inquiry or counseling engagement.

Marketing messages

Information about college counseling services and offerings.
Announcements about educational resources, webinars, seminars, and events.
Updates about International College Counselors and its services.
Other relevant promotional information, where the recipient has provided the required marketing consent.

Marketing messages will be sent only to individuals who have provided the required consent for that messaging purpose.

Message Frequency and Charges

Message frequency varies depending on the messaging program, your preferences, and your interactions with International College Counselors. Message and data rates may apply depending on your mobile carrier and wireless plan.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to a message from us. We will process your opt-out request and send a confirmation message where supported.

Where our messaging systems support separate customer-care and marketing programs, we will honor the scope of your opt-out request and applicable requirements. If an opt-out applies to all SMS communications, we will stop sending SMS messages accordingly.

Help and Support

For assistance, reply HELP to a message or contact International College Counselors through our website:

Contact Us

Consent Is Not a Condition of Purchase

Consent to receive SMS messages, including marketing messages, is not a condition of purchasing any goods or services from International College Counselors. You may inquire about or purchase our services without consenting to marketing text messages.

5. Mobile Information and SMS Privacy

International College Counselors does not sell mobile phone numbers, SMS opt-in information, or consent records. Mobile information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information necessary to deliver and manage SMS communications with service providers that support our messaging operations. These providers may process information on our behalf only as necessary to provide their services, subject to applicable contractual restrictions and legal requirements.

SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

6. Information Sharing and Disclosure

Personal information collected through our website and business interactions may be stored in systems such as Constant Contact and Salesforce.

We may use service providers to support our business operations, including customer relationship management, website functionality, email communications, analytics, and SMS delivery. These providers may process information on our behalf as necessary to provide their services.

We do not sell personal information to third parties.

We may disclose information when required by law, in response to valid legal processes, to protect our rights or security, or in connection with a business transaction where permitted by applicable law.

7. Website Chat and Analytics

When you use our website’s chat feature, certain information, such as your IP address and location information, may be displayed on the chat dashboard while a chat agent is online. Under our stated chat practices, this information is not retained in the chat dashboard after you leave the website or end the chat. Other systems may process technical information under their own applicable policies.

We may use Google Analytics, Google Search Console, and similar services to understand website traffic and improve our website. Information may include search queries, referral sources, time spent on the website, pages visited, general geographic information, and demographic information where available.

Analytics information is subject to the applicable service settings, provider policies, and our retention practices.

8. Email Communications

Individuals who voluntarily provide their email addresses through our website, seminars, workshops, college fairs, or other events may receive admissions information, newsletters, and updates about our company and services, consistent with the permission provided and applicable law.

Where applicable, recipients may unsubscribe from marketing emails using the unsubscribe mechanism provided in the email.

Email subscriptions and SMS consent are separate. Providing an email address or subscribing to email communications does not automatically constitute consent to receive text messages.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, respond to inquiries, maintain business records, document consent, honor opt-out requests, resolve disputes, and comply with applicable legal obligations.

Retention periods may vary according to the type of information, the purposes for which it is processed, and applicable service settings.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Student and Family Information

Our services may involve information about students, including minors, and their parents or guardians. We use this information to provide college counseling services, respond to inquiries, and communicate with relevant individuals.

Where required, we seek appropriate authorization from a parent or legal guardian and handle student information in accordance with applicable legal requirements.

12. Your Privacy Choices

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information we maintain about you.

You may also withdraw SMS consent at any time by replying STOP or contact us to ask questions about our privacy practices.

We may retain information where necessary to comply with legal obligations, maintain appropriate business records, document consent, or honor opt-out requests.

13. Cookies and Third-Party Websites

Our website may use cookies and similar technologies to support website functionality, measure traffic, and understand visitor behavior. You may be able to manage cookies through your browser settings.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of websites we do not operate. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, information practices, or applicable legal requirements. Updates will be published on our website with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or our SMS messaging practices, please contact International College Counselors through:

Website: https://www.internationalcollegecounselors.com/
Contact page: https://www.internationalcollegecounselors.com/contact-us/

Information Collection and Use

Individuals who inquire about our services through the “Contact Us” or “Chat with Us” sections of our website provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, e-mail address, and phone number.

Additionally, members of the general public who attend our seminars and workshops, or meet with ICC representatives at college fairs or other events, may choose to provide their e-mail addresses in order to be included in our mailing list. We use this contact information to disseminate helpful admissions information in the form of a weekly blog, as well as e-mail updates about our company and services.

For individuals who use our site’s “Chat” feature, location and IP Address are displayed on the chat dashboard while the chat agent is online. However, that information is not stored anywhere after the user leaves the site or quits the chat.

Finally, traffic and data tracking services including Google Analytics and Search Console collect anonymized data from visitors including search query, website referral source, time on site, pages per visit, geographic location, and demographic data if available.

Data Storage and Sharing

Personal information collected from our website and local sign in sheets is stored securely in Constant Contact and Salesforce.

Since the implementation of GDPR, Google stores traffic and tracking data obtained through Google Analytics and Search Console in our company’s accounts for no longer than 50 months.

International College Counselors maintains strict sensitivity and confidentiality concerning all user information and material. User information is never shared with third parties.

By agreeing to work with International College Counselors or by submitting personal information to us, you are agreeing to the terms of this privacy policy and acknowledge that your information will be handled in accordance with this policy.

Last updated: October 2026